Return & Refund Policy

We want you to be happy with your UNIKIFF purchase. If your order is not right for you, you may request a return within 14 days of receiving your order.

1. 14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your boots should be returned in their original condition, with no signs of wear beyond what is reasonably necessary to inspect and try them on.

Whenever possible, please return the boots in their original packaging.

Proof of purchase or your order number will be required.

2. How to Request a Return

Before sending any product back, please contact us through the Contact page on the UNIKIFF website.

Please include:

• Your order number

• Your name

• The reason for the return

• Photos if the product is damaged, defective, or incorrect

Once your return request has been reviewed, we will provide you with the return instructions.

Do not send your order back without first requesting a return.

Authorized returns must be sent to:

UNIKIFF
30 Grande Rue
39210 Voiteur
France

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.

We strongly recommend using a tracked shipping service when returning your order.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us before returning it. When the issue is confirmed, UNIKIFF will provide the appropriate solution and cover the necessary return shipping costs where applicable.

4. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your boots are damaged, defective, or you receive the wrong product, contact us through our Contact page as soon as possible.

Please provide your order number and clear photographs showing the issue.

We will review your request and, when the issue is confirmed, offer an appropriate solution such as a replacement or refund.

5. Condition of Returned Items

Customers may inspect and try on the boots in the same way they reasonably would in a physical store.

Please try the boots on indoors and on a clean surface.

Returned boots should not show signs of outdoor wear, dirt, damage, alteration, or extended use.

If a returned product has been handled beyond what is reasonably necessary to inspect it, any resulting loss in value may be taken into account when processing the refund, where permitted by applicable law.

6. Exchanges

We do not currently process direct exchanges.

If you would like a different size, design, or model, the simplest option is to return the original item in accordance with this policy and place a new order.

7. European Union Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods, without having to provide a reason.

To exercise this right, you must clearly inform us of your decision to withdraw within the 14-day period.

After notifying us, the product must be returned within the legally applicable timeframe.

Unless otherwise required by law, the customer is responsible for the direct cost of returning the goods.

For eligible EU withdrawals, refunds will include the amount paid for the returned product and, where required by law, the cost of the least expensive standard delivery method offered for the original order.

Your statutory consumer rights are not affected by this policy.

8. Sale and Promotional Items

Items purchased during a sale, promotion, or with a discount code may be returned under the same conditions described in this policy, subject to applicable consumer law.

9. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed.

Your bank or payment provider may require additional time before the refund appears in your account.

If your refund has not appeared after 15 business days from approval, please contact us through the Contact page on the UNIKIFF website.

10. Orders Returned to Sender

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, please contact us.

Additional shipping charges may apply if you request the order to be shipped again.

11. Contact

For any questions regarding a return, refund, damaged product, or your order, please use the Contact page available on the UNIKIFF website.

UNIKIFF.com

Last updated: August 2026